The information that we may collect from or about you broadly falls into the following categories:
Information that Service users voluntarily provide to us, for example, contact information, uploaded content, virtual visit footage, information on how users use the Service, and payment information.
Information that we passively collect through your use of the Service, for example, location information, data collected by cookies, and data collected by analytics services.
Protected Health Information
Information About Use of the Service by Patient Users
We will collect all data, information, and other content that you, as a patient of a health care provider that has signed up for the Service, enters, submits, uploads, or transmits using the Service (e.g., audio and video from videoconferences (virtual visits) between you and your health care provider; documents and materials sent to and received from your health care provider using the Service; text messages, chats, and other communications sent or received using or facilitated by the Service; poll and survey responses; content posted on Service bulletin boards or discussion boards made available by your health care provider) or that is otherwise collected by the Service in the course of your use of the Service (e.g., data regarding your access to or use of the Service, including account access frequency, what educational content and webinars you view or click on, performance statistics, and usage data) and any information you provide in connection with your myowndoctor account. Such content may include your personal information or PHI.To create a myowndoctor account you will need to provide your name and email address. You may provide additional information if you choose, which will be used to populate your patient account, for example, your telephone number, physical address, birthdate, gender, health conditions and concerns, and photograph(s). Additionally, depending on the Service functionality to which your health care provider has granted you access, you may be asked to provide other types of information, for example, your geographical location, preferred pharmacies, health insurance information, and biometric and fitness tracking information.myowndoctor will make available, via the Service, the information and content provided by a patient user in creating or using her/his myowndoctor account to the health care provider for whose purposes that patient user has been granted access to the Service. You understand that, even after removal, copies of information and content that you have provided may have been copied or stored by your health care provider and its Service users.
Information About Use of the Service by Health Care Provider Users
If you are a health care provider that has subscribed to or licensed the Service, we will collect all data, information, and other content that is entered into, submitted to, uploaded to, or transmitted using the Service by you on your behalf (e.g., audio and video from videoconferences (virtual visits) between you and your patients; documents and materials sent to and received from your patients using or facilitated by the Service; computer screen shares; text messages, chats, and other communications sent or received using or facilitated by the Service; logos, images, and other branding elements; practitioner biographies; polls and surveys; blog, bulletin board, and discussion board content you provide; and any content you upload to the content library) or that is otherwise collected by the Service in the course of your use of the Service (e.g., data regarding your access to or use of the Service, including account access frequency, performance statistics, and usage data) and any information you provide in connection with myowndoctor accounts (e.g., user names, email addresses, job titles, and other user account information). Such content may include personal information and patient PHI.myowndoctor will make available, via the Service, information and content provided by health care provider users in creating or using their myowndoctor accounts to that health care provider’s other users and patients, as applicable. You understand that, even after removal, copies of information and content that you have provided may have been copied or stored by other users at your health care organization and by patients whom you’ve granted access to the Service.Additionally, myowndoctor will use and disclose certain information and content provided by health care provider users of the Service for the purpose(s) for which it was provided, including as indicated at the point of collection. For example, if your agreement with myowndoctor includes the provision of a co-branded or public- facing websites, log-in pages, or widgets, we will use the branding elements you provide to create those items.
Mailing List Information
If you sign up or otherwise opt in to receive promotions from us, you will need to provide your email address. We will use this information to provide you with promotional and other electronic communications. You may opt out of receiving promotional emails from us at any time by following the unsubscribe instructions contained in the applicable email. We may use third-party email providers to deliver these communications to you.
Other Information We Collect
Operationally necessary cookies (also called essential cookies). These are cookies that are required for the operation of the Service. For example, these cookies are required to identify irregular website behavior, prevent fraudulent activity, and improve security. They also allow users of the Service to make use of its functions, for example, saved search and similar features. Without these cookies, services that you have requested cannot be provided.
Functionality-related cookies. These cookies allow us to offer you enhanced functionality when accessing or using the Service. This may include remembering choices you make, for example, remembering your username, preferences, or settings, remembering if you reacted to something on or through the Service so that you are not asked to react to it again, remembering if you have used any particular feature of the Service before, restricting the number of times you are shown a particular advertisement, remembering your location, and enabling social media components. As described above, you may disable functional cookies, but if you do so then various functions of the Service may be unavailable to you or may not work the way you want them to.
Performance-related cookies (also called analytical cookies). These cookies assess the performance of the Service, including as party of our analytic practices to help us understand how visitors use and interact with the Service, for example, which pages on our websites users visit most often. These cookies also enable us to personalize content and remember your preferences. These cookies help us improve the way our websites work and provide a better, personalized user experience.
Advertising or targeted cookies. These cookies record your visits to the Service, the pages you visit on the Service, and the links you have clicked. They gather information about your browsing habits and
How We Use and Share Collected Information
Access by Children
The Service is not directed at individuals under 18 years of age. myowndoctor does not knowingly collect or use information from children under 18 through the Service.
Third-Party Websites and Services
Access from Outside the United States
If you are accessing or using the Service from outside the United States, please be aware that Collected Information may be transferred to, stored in, and processed in the United States (where our and our suppliers’ servers and databases are located and operated). The data protection and related laws and regulations of the United States might not be as comprehensive as those in the country from which you access the Service.
How to Access Your Personal Information
To access or update your personal information as it exists in our records, please visit your myowndoctor account, if applicable, or contact us at email@example.com.