Care Navigator, Magnet
MyOwnDoctor - Chicago, IL 60654 - Hybrid Role
ABOUT US:
MyOwnDoctor is a telehealth company that provides patients with premium virtual
care, chronic disease prevention education, and community support through trusted partners. MyOwnDoctor is
committed to health equity and empowering families and communities with life-changing health programs, services,
and support anchored in personal connection. We are building an integrated health ecosystem, leveraging
technology innovations and engagement models, to connect every family with the health care and social support
resources they need to thrive. Our mission is to eliminate health disparities by treating the whole person mind,
body and soul and by connecting patients to providers who they know and trust and understand their lived
experience. We are looking for Care Navigators to join our mission and help us on the path to driving equitable
access to culturally-informed, whole-person care.
OUR VALUES:
At the core of our effort is a platform to give people access to healthcare they
can trust,
delivered by providers who understand them and are committed to revolutionizing
their quality of care. Our goal is to build deep, trusted relationships and a strong community to support
members at every step on their journey to better health. MyOwnDoctor is designed to create an inviting and
comfortable platform where patients feel respected, understood, and valued.
DEPARTMENT: Care Navigator Team
REPORTS TO: Care Navigator Manager
WORK WEEK: 40 hours/week, with
occasional coverage on nights and weekends on an as-needed basis.
ROLE DESCRIPTION:
In our model, Care Navigators, much like Community Health Care Workers, provide
structured advocacy, social support, and navigation to patients in order to help them reach their health and
life goals. Care Navigators are trained lay people who share life circumstances (race, socioeconomic status,
language, etc.) with their patients. They are “natural helpers” within the community. We are looking for devoted
community members who are passionate about health advocacy and patient engagement.
DUTIES AND RESPONSIBILITIES:
Magnet Care Navigators work exclusively via phone to assess Members’ needs, complete
health risk assessments, and connect Members to the MyOwnDoctor platform for virtual care and to any educational
resources and social services they need.
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- Follow-up until
registration and enrollment processes are complete
- Engage in
relationship building and collaborative goal setting
- Ensure completion
of baseline health information and social needs data
- Use tools such as
motivational interviewing to improve enrollment, engagement and retention rates
- Act as a health advocate and help members reach health
goals
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-
- Track progress with
goals using initial screening and ongoing assessment of health behaviors
- Assist in
self-management and identification of family and social support systems
- Enhance care
quality by aiding communication between provider and patient to clarify cultural
practices
- Educate Members
about how to use the health care and social service systems
- Help maintain an
up-to-date directory of community resources
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- Provide individual
social and health care support by referring, conducting “warm handoffs,” and following
up to close referral loops
- Refer and link to
preventive services through health screenings and healthcare information
- Professional Documentation and Collaboration
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- Document work with
Members served
- Report regularly to
assigned supervisor
- Other duties as reasonably assigned
QUALIFICATIONS:
- High School Diploma / GED (or
higher)
- Must have resided within the local
community (Chicago or surrounding areas) for 2+ years and demonstrate:
- Knowledge of culture and
values of community
- Familiarity with the
resources available in the community
- Excited about how technology can
support your work and help drive the ongoing evaluation toward new and better care
- Comfort with using and learning new
technology
- Must be available to share coverage
with the entire team for our operating hours of 8am - 8pm weekdays
- Preferred:
- Community Health Worker
Certification/Accreditation or equivalent degree
- At least 1 year of
experience working as a Community Health Worker, Patient Navigator or similar patient-facing
position. (Volunteer and internship experience will also be favorably considered.)
- Experience working with
Medicaid populations
- Experience conducting
Community Health work virtually
- Willingness to commit to at
least a full year of employment
PLACE OF EMPLOYMENT:
The position is offered temporarily as a remote work arrangement, and Company
will transition into a full-time in-person or hybrid in-person and remote work arrangement when it is deemed
appropriate. Company will communicate its expectation regarding work to be performed in-person. Company may
change the work location from time to time at its discretion or terminate the remote work arrangement at its
discretion.
Proof of a COVID vaccination is required. For any in-person work or training,
proof of a negative test result within 24 hours is required.
WHY JOIN US:
- Competitive salary
- Medical (100% employer paid
option), dental and vision coverage
- 401k offered
- Vacation policy with company
holidays
- You’ll be rewarded and recognized
for your performance in an environment that will challenge you and give you clear direction on what it
takes to succeed in your role as well as provide development for other roles you may be interested
in
- We’re a group of mission-driven
people committed to our core values and intentionally building a supportive environment where you can
grow and be authentic
TO APPLY:
Send:
- A resume
- A cover letter or 1-2 paragraph response indicating why this
job is compelling to you
- A 1-paragraph summary of a time when you thought you made a
difference in someone’s health
To: careers@myowndoctor.com with the job title in the subject line
PLEASE NOTE: Incomplete applications will not be reviewed.
If your application is selected, you will be contacted for an
interview.
EQUAL OPPORTUNITY STATEMENT:
MyOwnDoctor is an equal opportunity employer. Applicants will not be discriminated
against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion,
national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or
any protected category prohibited by local, state or federal laws.
COMPETENCIES:
- Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens
to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries
new things.
- Quality--Demonstrates
accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve
performance; Monitors own work to ensure quality.
- Ethics--Treats people with
respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds
organizational values.
- Dependability--Follows
instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments;
Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies
appropriate people with an alternate plan.
